Follow the below steps to Void an Invoice which is in Paid/Partially Paid Status:-

• Open the Invoice and select “Show Payments” from the Options menu.

• This will open up a new window with Payment(s) applied to the Invoice.
• Double-click on the payment you would like to void, go to options, and click void.

• This will void the payment applied to the invoice and change the Invoice status to “Open”.

If the Invoice is Paid using the Customer Deposit, the payment can be voided in a similar way mentioned below:

• First, we need to un-apply the Deposit from the Invoice.
• To do this, select the option of Show deposits Applied from the options menu.

• A new window will open displaying the Deposit(s) applied on the Invoice.
• Open the Deposit to un-apply, or select multiple to Batch Un-Apply the Deposits.

• After that, the Invoice will go to the Open Status from Paid.

• Now if the Invoice contains inventory items., we need to change all inventory item quantities to zero.
• To do this, you can select all the lines and select the option of Void Batch Lines.

• Now we will be able to Void the Invoice(the Invoice now would be in Open Status without any inventory item lines).
• From the options menu, click on Void.

View the video below for a walkthrough: