Refund Receipts can be created on existing Sales Receipts in the system in the case of returns. Saving a Refund Receipt will credit the selected bank.

To create a refund receipt, first select a Sales Receipt and create a refund receipt from it. Use the Refund Receipt page to create or edit existing refund receipts.

Refund Receipt Fields

Refund Receipt Header – Main

• Search: Click this button to retrieve the Sales Receipt you want to refund. It will show the following fields:
  • Sale Store: Select the sale store for the sales receipt # you want to search for.
  • Select Refund Type: Select the refund type you want to search for.
  • Search by: Select the type of entity you want to search for (Sales Receipt #, etc.).
  • Sales Receipt Number: Search here and select your sales receipt.
  • Select: Click here to select the sales receipt.

• Customer: This shows the customer for the sales receipt that has been fetched. Click for more details on the selected customer.
• Payment Method: Select a payment method for this refund.
• Select Account: The account for this refund.
• Ref No: Enter a reference number if required.
• Project/Class: This field will display the project or class of the sales receipt that is retrieved.
• Date: Select a date for this refund.

Refund Receipt Header – Shipping Returns

• Shipping Available: This field retrieves the shipping amount available to return from the sales receipt.
• Shipping Amount: Enter the shipping amount to return.
• Shipping Expense Account: Select the shipping expense account for the shipping return.

Refund Receipt Details

The Options button gives the feature below:

• Batch Re-stocking Fee: Use this feature to apply the same re-stocking fee to the selected items on the refund receipt.

The descriptions below refer to the column headings of the item:

• Re-stocking Fee: An absolute or percentage re-stocking fee for the item.
• Return Notes: Add any return notes for the item here. Typically these are notes about the item (damaged, missing parts, etc.).
• Project/Class: This field will display the project or class of the sales receipt line that is retrieved.
• Memo: A memo for the refund receipt can be written here.
• Exchange Rate: If the refund receipt is for a foreign customer, the exchange rate can be edited here.
• Address: The customer’s address will be retrieved from the sales receipt. This can be edited.
• Cheque Number: This field applies if the payment method is a cheque. Enter a number, or click the to automatically generate the next cheque number from the system – it is incremented from the previous number, or check “Print Later?” to print the cheque number later from the queue.