Upload:Credit Memos

A credit memo can be issued to a customer, typically in the scenario of a return or a damaged item. The customer can then use that credit for future orders or request a refund. There are two modules that can be used to create a credit memo: Invoice Credit Memo and Credit Memo. See this article to determine which one to use for what scenarios.

  • Download the latest CSV template from the “Upload Credit Memos” module.
  • Copy Credit Memos information into the CSV template.
  • Upload the CSV template into Xoro.

Download the CSV template file

  • Go to Upload Credit Memos using the Search Menu.
  • Click on the “Download Template“.


Copy the information into the template

Once you’ve downloaded the template file, you can copy in your data using any spreadsheet software. There are columns that you must complete, and others that are optional. Mandatory fields are marked with a double asterisk (**) prefix.

  • The file must be a CSV (Comma-separated values) file. The name of your file must end with csv.
  • Make sure you don’t change any of the column headings from row 1 in the template as these are needed for the file to import correctly.
  • All date fields will accept a format of MM/DD/YYYY or MM-DD-YYYY.
  • Be mindful of any leading zeros in your data, some spreadsheet software will trim them automatically without notifying you. This can be resolved by ensuring your columns have correct formatting.
  • Sometimes long numbers (UPC, etc.) are formatted as scientific notation. Be sure to change the formatting on this data to display these long numbers correctly.

If you’re importing more than 5,000 records, we recommend you to split up the file.

Column NameData TypeDescription
**StoreCodeTextEnter the StoreCode for the credit memo which has to match exactly with the store code in Xoro.

Note: If this field is blank it will be picked up from the upload default values.

**CustomerNameTextEnter the customer name for the credit memo which has to match exactly with the customer’s name in Xoro.
**TxnDateDateThe transaction date of the invoice in MM-DD-YYYY format.
ExchangeRateTextThis will be “1” for home currency customers and can be something else for foreign customers.
RefNoTextA reference number can be associated with the credit memo.
MemoTextA memo can be associated with the credit memo.
**AmountNumericEnter the amount for this credit memo in decimal format (example: 3245.12).
ImportErrorText If there any errors from an upload, they will be listed in this column.

Upload the template

Once you have filled the CSV file with your data, you can follow the steps below to upload it into Xoro:

  • The Default values for required columns can be configured before the upload.
  • Click Browse to select the saved CSV template file.
  • After the file has been selected, click Verify & Upload to start importing.
  • While the import is in progress, the summary of the progress will be displayed at the bottom of the screen with the progress bar.
  • After the import has been completed, the result will be displayed with the message for success or error (if any).
  • Credit Memos will only get uploaded into the system if there are no errors in the file.
  • If there are errors in the file, you can download the error file, fix the errors in the original file and upload it back into Xoro.


Video Tutorial

If you want to batch update the existing data, you can download the existing Credit Memos by clicking on Download Existing Credit Memos, update the necessary values in the CSV file and upload it back into Xoro.

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