The following videos will guide you to set up the Company/User Email: 

• Company Email 

• User Email

Please Note: The Company Email outbox is used when sending company-wide emails (Payment Links, etc.) and the User Email Outbox is used when sending Sales Orders, Purchase Orders, & Invoices. Typically it is recommended to tie your “info” or “general” email address with your Company Email and your own work email to your User Email. Ensure your password is correct when entering these settings.

For more details, you may refer to the article here.

FAQ:

1. Getting the error “Cannot complete the request. Cannot send a test mail. The SMTP server required a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at. Please try again.” while validating. This message typically appears if the email or password or both are incorrect. Please re-check them all.

This message can also appear if you use Gmail and have not enabled “Less secure” apps on your back-end settings. Xoro requires this setting to be enabled in order to connect email, even though it follows standardized security protocols. Please see here for more information.

2. Getting the error “Cannot complete the request. Cannot send a test mail. Failure sending mail. Please try again” while validating. This typically appears if the outgoing mail server or port number or both are incorrect. Please re-check them all.

3. Getting the error “Cannot complete the request. Cannot test mail. The SMTP server requires a secure connection or the client was not authenticated.” This typically appears if the SSL setting is incorrect. Please re-check this.

4. If you are using Exchange Service type then the domain should be in the format of “company.com” (without quotes).