To void the Credit Memo when the Item is in the Damaged Location will require to make the Item as “Available”.
Follow the steps below:
- Open the Credit Memo to be voided and copy the Item number.
- Open Inventory by Location module. Search for Item#.
- Right-click on item#, and select “Change Not Available Qty”.
- Enter the “New to Not Available Qty“, by adding the qty on the Credit Memo to the Available Qty.
- Hit “Change Quantity”.
- Open the Credit Memo module and click on Qty. Uncredit the Item and click on Close
- Select Void from Option on the Credit Memo module.
To learn in detail about “Voiding a Credit Memo” refer to the article: https://help.xorosoft.io/index.php/knowledge-base/voiding-credit-memo/
Changing Not available Quantity
Inventory by Location
Credit memos
