How to process a Refund for an Order placed before going live with Xoro?

You placed an Order (and Shipped it) before going live with Xoro. Now, the customer wants to refund on the order.

What is the best way to process this Return in Xoro?

The solution to this is to manually create a Credit Memo system for the particular Order. This way you can record the Refund and balance the Inventory.

Read about how to create a Credit Memo here.

For Shopify Orders

Please note that in case of Shopify Orders once you receive the inventory in Xoro, the system will send an Inventory Change to Shopify regarding the received Items and increase the inventory there as well. So, you will need to reduce the inventory in Shopify for the Returned Items in Shopify this one time too.

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