How can I view the return information from the Sales Order Centre?

In the Sales Order Centre, there are columns to view and directly access the linked Invoice Credit Memo(s).

The following columns can be used for the purpose:

  • SO: Invoice Credit Memo#
  • SO Detail: Quantity Returned

How does it work?

  • Create Sales Order -> Create Invoice ->  Create Invoice Credit Memo.
  • In the SSO Centre add the new column “Invoice Credit Memo#” from the nine dots option.
  • The column will display the quick link to the ICM, and the Status of the ICM.
  • The column will show all the linked ICMs to the particular SO.

In the SO Detail view under the SO Centre, added column “Quantity Returned“.

This column shows the total Qty Returned on the SO.


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