When the customer makes a payment themselves through a Portal or a Deposit/Payment Link they will always get a receipt emailed to them.
- If you as a Xoro user charge their card, then depending on the App Config (App Config -> General) setting an email can be sent to the customer.
“Credit Card Payment Receipts”: If the setting is ON, the system will automatically send credit card payment receipts to customers when a user applies manual payment through one of the payment modules.
- A setting also exists for prompting the Xoro user to send an email if the credit card is declined.
- This setting will prompt the user to send credit card declined emails to the customer on failed attempts.
Note: The default contents of these emails can be edited from the Email Templates module.
