Common 3PL Schedule Errors and Suggested Resolutions

See the below table for some common errors that can occur with your 3PL CSV scheduler integration:

Errors Scheduler Explanation Suggested Solution
Inventory Location MAN-LOC not found ASN Import The inventory location that was used in the ASN confirmation file does not exist in the Xoro system. Edit the LocationName column to use the correct location of the inventory set and re-upload the file. Refer to the Location Centre if necessary.
Receive qty cannot be greater than qty on ASN for item CHAW16-WHT-S and PO#: MAIN-P000004

 

ASN Import The ASN confirmation file has a qty for a line that is greater than the qty on the ASN. This usually happens when your vendor over ships you. Lower the qty on the ASN confirmation file to match the ASN qty and re-upload the file. Create a new ASN for the remaining (over shipped) qty and receive this ASN manually.
The remote name could not be resolved: ‘ftp.xorosoft.ioo’ ASN Import/Export The ASN Import job scheduler is using an invalid host. Update the ASN Import scheduler with the correct host.
The remote server returned an error: (530) Not logged in. ASN Import/Export The ASN Import job scheduler is using an incorrect password. Update the ASN Import scheduler with the correct password.
Ship service with code FDXG doesn’t exist

 

Wave Import The Wave confirmation file has a shipping service that does not exist in the system. Create the new ship service in your Xoro system using the Ship Service module and re-upload the file.
The remote name could not be resolved: ‘ftp.xorosoft.ioo’ Wave Import/Export The Wave Import job scheduler is using an invalid host. Update the Wave Import scheduler with the correct host.
The remote server returned an error: (530) Not logged in. Wave Import/Export The Wave Import job scheduler is using an incorrect password. Update the Wave Import scheduler with the correct password.

If further assistance is required for any other errors please log a ticket.

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